At Gemskuber, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us and our team will assist you.
Eligibility for Return
A return may be accepted in cases such as:
- Wrong product received
- Damaged product received
- Defective product
- Product significantly different from the description
- Missing item from the order
Returns are subject to verification and approval by our team.
Return Period
Return requests must be submitted within 7 days of delivery.
To request a return, contact us at:
Please include:
- Order number
- Customer name
- Contact number
- Reason for return
- Clear photographs of the product
- Unboxing video, where available
Providing an unboxing video can help us investigate damage, missing items, or incorrect products more efficiently.
Product Condition
For an eligible return, the product should generally be:
- Unused
- In its original condition
- Properly packed
- Returned with original packaging and accessories, where applicable
Products that have been damaged after delivery due to misuse, improper handling, alteration, or normal wear may not qualify for return.
Non-Returnable Products
Unless required by applicable law or otherwise stated by Gemskuber, certain products may not be eligible for return due to their nature.
This may include:
- Products specifically personalized or customized for the customer
- Products damaged after delivery due to customer handling
- Items that have been used or altered
- Products returned without required packaging or components
For product-specific exclusions, please check the product description before placing your order.
Return Approval
Once we receive your request, our team will review the details and may request photographs, videos, or additional information.
If the return is approved, we will provide the next steps for returning the product.
Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds will generally be made to the original payment method or through another appropriate method, depending on the payment method and applicable requirements.
The time taken for the amount to appear in your account may depend on your bank or payment service provider.
Return Shipping Charges
For products that are damaged, defective, incorrect, or otherwise eligible for a return due to an issue attributable to Gemskuber, we will determine the appropriate return-shipping arrangement.
For other approved returns, return shipping charges may apply depending on the circumstances and the applicable policy communicated to you.
Exchanges
Where available, eligible products may be exchanged subject to product availability.
If the requested replacement is unavailable, an applicable refund may be offered.
Contact Us
For return or refund assistance:
Gemskuber
Bellandur, 560103, Bengaluru, India
Email: help.gemskuber@gmail.com
Phone/WhatsApp: +91 82820 48388