Frequently Asked Questions
Everything you need to know about our gemstones, jewellery, orders and shopping experience — all in one place.
We offer a curated selection of natural gemstones, crystals and gemstone jewellery, carefully selected for their beauty, quality and unique character.
We focus on offering natural gemstones and clearly provide relevant product details wherever applicable. Please check the individual product description for specific information about each stone.
You can choose a gemstone based on its colour, appearance, personal preference, birth month or the qualities traditionally associated with the stone. If you need help, our team will be happy to guide you.
Different gemstones are traditionally associated with different zodiac signs. You can explore our gemstone collections or contact our team for guidance based on your zodiac sign.
Keep your gemstones away from harsh chemicals, perfumes and prolonged exposure to water. Store each piece separately in a soft pouch or jewellery box when not in use.
Gemstones have been traditionally associated with various spiritual and wellness practices. These beliefs vary by tradition and individual, and our product information should not be considered medical advice.
Delivery times depend on your location and the product ordered. The estimated delivery information will be provided during the ordering process or on the relevant product page.
Our return and exchange policy may vary depending on the product. Please refer to our Returns & Refunds policy for the latest eligibility and instructions.
Once your order has been shipped, you will receive the available tracking details through the contact information provided with your order.
If you have questions about a gemstone, jewellery piece, order or anything else, feel free to contact our team. We’ll be happy to assist you and get back to you as soon as possible.
