At Gemskuber, we understand that sometimes you may need to cancel an order.

Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched.

To request cancellation, contact us as soon as possible:
Email: help.gemskuber@gmail.com
Phone/WhatsApp: +91 82820 48388

Please provide your:

• Order number
• Name
• Registered phone number
• Cancellation request

We will try to process eligible cancellation requests before dispatch.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.

In such cases, please contact our customer support team. Depending on the status of the shipment, we may advise you regarding the available options under our Returns & Refunds Policy.

Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated to the original payment method or another appropriate method, as applicable.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

Cancellation by Gemskuber

Gemskuber may cancel an order in circumstances such as:

• Product becoming unavailable
• Incorrect product or pricing information
• Payment authorization failure
• Suspected fraudulent activity
• Inability to deliver to the provided address
• Other circumstances where fulfilment is not reasonably possible

If a prepaid order is cancelled by Gemskuber, the applicable amount will be refunded in accordance with applicable law and our refund process.

Cancellation Charges

We will not impose an arbitrary cancellation charge. Any cancellation-related charge, where applicable and legally permissible, will be clearly communicated to the customer.

Indian e-commerce rules also contain requirements concerning cancellation charges and refunds, so the final policy should be implemented consistently with the applicable rules.

Contact Us

Gemskuber
Bellandur, 560103, Bengaluru, India
Email: help.gemskuber@gmail.com
Phone/WhatsApp: +91 82820 48388